Frequently Asked Questions for Mac Users

Which browsers do you support on a Mac?

Are there any features of RefWorks that are not available on a Mac?

Do you support word processors other than Microsoft Word (e.g. Pages)?

Which versions of Mac OS X are supported by Write-N-Cite?

Which versions of Microsoft Word are supported?

 When installing Write-N-Cite on my computer running OS X 10.6 (“Snow Leopard”), I am asked to install Rosetta. Why is that?

Does Write-N-Cite for Mac do everything the Windows version does?

Upon formatting my document I got pages and pages of symbols. What can I do?

How do I completely uninstall Write-N-Cite?

 

Q.  Which browsers do you support on a Mac?

A.  RefWorks currently supports on a Mac:

• Safari 3.x and later

• Firefox 3.x and later

 

Q.  Are there any features of RefWorks that are not available on a Mac?

A.  All features of RefWorks are available on a Mac.

RefGrab-It requires that you use Firefox. Click here to learn more about RefGrab-It.

 

Q.  Do you support word processors other than Microsoft Word (e.g. Pages)?

A.  Our One Line / Cite View method of citing will support any word processor which is able to save or export documents in a .doc, .docx, .rtf or .odt format. This does include Pages, OpenOffice, LibreOffice and most other word processors available on a Mac.

Click here to learn more about One Line / Cite View.

 

Q.  Which versions of Mac OS X are supported by Write-N-Cite?

A.  Write-N-Cite 2.5 for Mac supports Mac OS X 10.3 – Mac OS X 10.6

 

Q.  Which versions of Microsoft Word are supported?

A.  Write-N-Cite2.5 supports Microsoft Office 2004, 2008 & 2011

When will there be a version of Write-N-Cite that support OS X 10.7 (“Lion”)

We are already working on the next version of Write-N-Cite, which will bring back OS X 10.7 (“Lion”) compatibility and will strive to provide feature parity with the Windows version. Please visit our Facebook page or follow us on twitter to be among the first to know when the new version will be available.

A few exciting features, we are planning to introduce:

• Instant formatting

• Seamless online/offline function

• Usability Enhancements

 

Q.  When installing Write-N-Cite on my computer running OS X 10.6 (“Snow Leopard”), I am asked to install Rosetta. Why is that?

A.  Rosetta is a free tool from Apple, which provides compatibility between certain Mac applications, such as Write-N-Cite 2.5, and Mac OS X 10.5 (“Leopard”) / Mac OS X 10.6 (“Snow Leopard”).

While Rosetta was pre-installed on Mac OS X 10.5, it is an optional install with Mac OS X 10.6. It is safe to install and you won’t even notice it, while using Write-N-Cite.

Please note that if you are using OS X 10.7 (“Lion”) Write-N-Cite currently isn’t supported, as Apple stopped support for Rosetta in this particular version of its operating system.

Q.  Does Write-N-Cite for Mac do everything the Windows version does?

A.  Write-N-Cite 2.5 currently does not offer the following features:

• Single Document Formatting

• Working Offline

We are already working on the next version of Write-N-Cite for Mac and we will make sure that the feature sets of the Windows & Mac versions will be as similar as possible.

Q.  Upon formatting my document I got pages and pages of symbols. What can I do?

A.  In some rare cases the XML based document format of Word 2008 and Word 2011 (.docx) can cause problems during the document formatting process. In cases where your formatted document shows pages of symbols, we recommend that you save your “working documents” in the traditional .doc format and try resubmitting your document for formatting.

Please contact refworks.support@proquest.com if you need further assistance.

Q.  How do I completely uninstall Write-N-Cite?

A.  As with every other Mac app, simply drag and drop the Write-N-Cite application from the Application folder to the trash and clear the trash. This is absolutely sufficient for most everyone.

This process will leave a tiny PLIST file on your machine, which you can find and delete from users/Library/Preferences/com.refworks.wncm.plist.