Worldwide Sites | Contact Us | Site Map | Employment

 

RefWorks Alumni Program FAQs

  1. Is the Alumni Program available for all RefWorks customers?
  2. When does it become effective and available for customers?
  3. How much will this cost?
  4. Who is eligible to receive lifelong access?
  5. What does the term "alumni" encompass in this program?
  6. What will alumni have access to?
  7. How do alumni log-in to their RefWorks accounts since they are off-campus?
  8. What happens if the authentication system at a subscribing organization does not allow Alumni to have access to the organizations electronic resources after graduation?
  9. How can I keep track of alumni who access their RefWorks accounts?
  10. Will I be able to run usage reports for alumni through the Administrator Tool?
  11. Will students who have graduated (either recently or a few years back) still be able to retrieve their accounts that they had prior to graduation?
  12. What happens if we already paid for the alumni program feature?
  13. Does this affect our pricing for RefWorks (current or for renewal year)?
  14. Will the library be responsible for alumni support?
  15. What if the institution cancels their RefWorks subscription?
  16. Will end-users be notified by RefWorks about this new feature?



Is the Alumni Program available for all RefWorks customers?
The program is only available to academic organizations.

Back to the top
When does it become effective and available for customers?
This feature is available now for all RefWorks academic customers.

Back to the top
How much will this cost?
It's FREE! There is no fee for customers to participate in the Alumni Program – it is free of charge to any subscribing academic institution.

Back to the top
Who is eligible to receive lifelong access?
Any alumni, whether they already have a RefWorks account or not, will have lifelong access to RefWorks through this program

Back to the top
What does the term "alumni" encompass in this program?
Any student that either graduates from a subscribing institution or transfers from a subscribing institution to a non-subscribing institution. As an example, someone who completes their undergraduate degree at a subscribing institution and then goes on to graduate school at an institution that does not subscribe. Or transfers from a subscribing community/technical college to a 4-year academic institution that does not subscribe. In both instances, they would be entitled to access to the alumni program.

Retired faculty members are also included in the alumni program


Back to the top
What will alumni have access to?
Alumni users will have full access to all RefWorks features. Any future updates and features releases will be provided to them as well.

Back to the top
How do alumni log-in to their RefWorks accounts since they are off-campus?
Authentication will be provided through existing provisions established for an institution's alumni. If there are authentication restrictions that prohibit alumni from being allowed access to the library resources and ultimately, their RefWorks account (no proxy access), then the organization can provide access to them via the group code authentication.

Back to the top
What happens if the authentication system at a subscribing organization does not allow Alumni to have access to the organizations electronic resources after graduation?
RefWorks has established an Alumni login site that we directly administer. In order for an organization’s alumni to gain access to this site, the subscribing organization is required to register with RefWorks. This site is NOT available to all RefWorks alumni globally.

Back to the top
How can I keep track of alumni who access their RefWorks accounts?
In order to participate in the Alumni programs, users are urged to switch "Type of User" to "Alumni" in their account settings This can be done by going to "Tools > Update User Information". This allows Administrators to track and run usage reports on this demographic.

Back to the top
Will I be able to run usage reports for alumni through the Administrator Tool?
Administrators can run usage reports as normal through the Administrator Tool. Under the "User Type and Focus Area Summary," Administrators can view how many "Alumni" have accessed their accounts.

Back to the top
Will students who have graduated (either recently or a few years back) still be able to retrieve their accounts that they had prior to graduation?
Yes, as long as the institution has not deleted the account. Otherwise, the student can create a new account. Accounts deleted by the university will not be reinstated.

Back to the top
What happens if we already paid for the alumni program feature?
You will receive a credit for the balance of your Alumni subscription to apply toward your RefWorks renewal. Please speak to your RefWorks-COS Client Services representative.

Back to the top
Does this affect our pricing for RefWorks (current or for renewal year)?
This Alumni Program is available at no additional costs to our customers. It is just one of many great features included with RefWorks free of charge.

Back to the top
Will the library be responsible for alumni support?
RefWorks will offer the same support and training to alumni users as we offer to all of our users. Whether your library continues supporting alumni users is up to your institution.

Back to the top
What if the institution cancels their RefWorks subscription?
Lifelong access will be provided to any alumni as long as the university maintains their RefWorks subscription. If the university cancels their subscription, then the alumni access would also be canceled. However, these users, along with the universities other constituents, could continue accessing their account by purchasing an individual license to RefWorks.

Back to the top
Will end-users be notified by RefWorks about this new feature?
Users will begin to see a banner ad announcing the availability of this feature within the RefWorks program beginning in October. If users click on this banner ad, they will be redirected to a FAQ page created specifically for end-users.

Back to the top